Departments

Redlands 311 App

Report Graffiti, Potholes, Illegal dumping and more!

Can I have an extension on paying my municipal services bill?
 
Most of the time we can accommodate an extension of your municipal services bill when requested.
 
However, it is very important that you contact the Customer Service Office to make these arrangements in advance of your final due date.
 
Your account will still be subject to all applicable late charges and interest charges during this extension, but your municipal utility services will not be turned-off for non-payment, as long as your delinquent balance is paid in full by the final due date. If your service is disconnected, additional fees will apply and must be paid before service will be restored.   
 
My water usage seems too high, can you tell me why?
 
If your water usage seems too high, we will review your previous consumption history, and if the current meter read is higher than the previous 3 years history, we will prepare a work order to have your meter reread and your service checked for leaks.  
 
I never received my municipal services bill, can you send me another? 
 
We are happy to send a duplicate municipal services bill, and we can also let you know when your next municipal services bill will be mailed to you. Also, as an added convenience, you can access your account via Redconnect. Redconnect is a web-based service that provides you real-time 24/7 access to your City of Redlands municipal service account information. With Redconnect, you can view your account balance, water consumption, service order history, request a payment extension, sign-up for e-bill, print a duplicate copy of your bill.
 
When will my next municipal services bill be mailed?
 
Municipal services bills are mailed every week to different areas of the city. If you provide us with your address, we can tell you when yours will be mailed, or if you sign-up for Redconnect, you can access this information 24/7.
 
My neighbor has six (6) members in the family and I only have only two (2). Why is my water usage higher?
 
Most of the water usage is consumed by watering lawns, not in personal water use for bathing, washing dishes and drinking. Perhaps you have a larger yard than your neighbor or water your lawn more often or for longer periods of time.
 
Is there an additional fee for returned checks?
 
Yes, the fee for a returned check is $35.00, and must be paid at the time the check is redeemed.
 
Is the property owner responsible for a tenant's unpaid municipal services bills when the account is in the property owner’s name?
 
Yes.  
 
What utilities are included on my City of Redlands municipal services bill?
 
Your municipal services bill includes water, sewer (if you are connected), solid waste disposal (except for areas outside the city limits), street cleaning services and household hazardous waste disposal for customers residing inside the city limits. Customers outside the city limits are billed for water and sewer if the property is connected to sewer.
 
What does "Water Service Charge" mean on my municipal services bill?
 
This is a bi-monthly service charge that is based upon the size of your water meter. This charge is in addition to your “Water Usage Charge” which is based upon the actual water that passed through your meter.
 
What is the process to open/close an account?
 
The City of Redlands requires a pre-payment from all residential customers who have not established credit with the City. Established credit is defined as one year of service with a satisfactory payment record. The pre-payment is based on a sum equal to three times the average or estimated monthly charges for the premise you are requesting services for.
 
The pre-payment will be credited to your account at the end of one year provided a satisfactory payment record is maintained by paying all of your municipal services bills by the due date. The application can be started over the telephone, but the pre-payment must be received prior to the start of service.  
 
The following information is needed open an account: Social Security Number/Tax Payer ID Number, Drivers License Number, Telephone Number, Mailing Address if different than the Service Address. If you are renting, we will need the Name, Address and Telephone Number of your landlord. We will also need the name of your Employer.  
 
What is the process to close an account?
 
An account may be closed by verifying pertinent information from the account and providing a forwarding address for the final closing bill.  
 
Why do I have to pay a prepayment before I can turn the water on?
 
The Redlands Municipal Code requires a prepayment from all customers who have not established credit with the city. Established credit is defined as one year of service with a satisfactory payment record. A satisfactory payment record is achieved by paying your municipal services bills by the due date.  
 
Is the prepayment refundable?
 
The pre-payment will be refunded at the end of one year, in the form of a credit on your municipal services bill, provided that a satisfactory payment record is maintained by paying your municipal services bills by the due date.  
 
What if I discontinue municipal utility service prior to one year?
 
If you request your utility services to be discontinued prior to one year, you will receive a refund check for your full pre-payment less any amount due on your final closing bill.  
 
I have a leak on my property can someone from the City fix it?
 
The City will repair leaks within the meter box that are NOT on the customer's side of the meter. Leaks on the customer’s side of the meter are the responsibility of the property owner. 
 
I don't think my meter is read because there are all kinds of debris in the meter box. Why don't the meter readers clean out my meter box?
 
Meter readers have a tool they use to remove the dirt from the glass lid which enables them to obtain the read, it is not necessary to remove the dirt from around the meter to obtain the read. We can have someone meet with you and show you how they read your meter and verify that the read is accurate.
 
A water pipe is leaking in my house and I need my water turned off. I don't know where the shut off valve is, can you help me?
 
Most newer homes have an individual shut off valve on the outside of the house, usually on the same line as an outside faucet and also ball valves located in the meter box that the customer can operate themselves. Ball valves are located on the customer’s side of the meter inside the meter box. Ball valves have a long handle that when in the "on" position, is in a straight line with the supply line.  
 
When it is in the "off" position, the handle is at a right angle to the supply line. To operate one of these valves, it needs to be turned 1/4 turn to the right to turn it on, and 1/4 to the left to turn it off. If there is not a ball valve by the meter, the customer will need to locate their house valve. House valves are usually located next to an outside faucet in the front of the house. The house valve can be either a ball valve or a gate valve. The gate valve will have a round handle and needs to be turned a number of times to operate. The general rule of thumb for operation is "right makes it tight and left makes it loose". This means you turn the valve to the right (clockwise) to turn it off and turn to the left to turn it on (counter clockwise).
 
When turning water back on with a gate valve, turn it on very slowly and when you start to hear water running through the line stop and wait until you can no longer hear water running and then continue to open the valve fully. Once the valve is opened up, back it off a 1/4 turn (to the left) to prevent the valve from sticking. When using a ball valve, turn it on slowly and wait until you can no longer hear water running and then turn it on all the way. Ball valves do not need to be backed off. On some older homes, there is not a shut off valve and a City Water Service Worker must be dispatched to turn off the water.
 
Can you turn off my water so I can repair a leak?
 
Yes. City water crews are available from 7:30 a.m. to 5:30 p.m. Monday through Friday (closed on alternate Fridays, click here to view the Civic Center Calendar) to turn water on and off so that repairs can be made. To request an emergency turn-off after business hours, or on weekends and holidays, contact the Redlands Police Department at 909-798-7681.
 
What are your business hours?
 
7:30 a.m. to 5:30 p.m., Monday through Thursday, and every other Friday. (click here to view the Civic Center Calendar).
 
What is the City’s mailing address?
 
For payments you should use P.O. Box 6903, Redlands, CA 92375, or for your convenience, we have an after-hours payment drop box located outside of the City Treasurer's Office, 35 Cajon St., Suite 15 B. For all other correspondence, please use P.O. Box 3005, Redlands, CA 92373.  
 
Would the City of Redlands be interested in purchasing my mutual water company stock, well or other water rights?
 
Please call (909) 798-7698, ext. 0 for inquiries related to this matter.
 
 

To Search Our Site

Use google search
with the site option.

site:cityofredlands.org your text
 

PARIS

            

City Calendar

City Hall is closed every
other Friday.  Check the
calendar for closed Fridays.

2014 City Hall Calendar

City Hall Hours:
7:30 am to 5:30 pm

Events Calendar

 

Upcoming

Yesterday

  1. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, April 23rd
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Today

  1. Tiny Tot Story Time
    • Start time: 10:15am
    • End date: Thursday, April 24th
    • End time: 10:30am
    • Join us in the Assembly Room with your toddler. Open to ages 2 & 3, we sing and share fabulous stories. Meet new friends afterwards out in the park as most of the families stay to play!

    • View this event in Google Calendar
  2. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, April 24th
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  3. Market Night
    • Start time: 06:00pm
    • End date: Thursday, April 24th
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Tomorrow

  1. City Hall Closed
    • Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.

    • View this event in Google Calendar
  2. Movies in the Park - "Planes"
    • Start time: 06:00pm
    • End date: Friday, April 25th
    • End time: 09:00pm
    • The City of Redlands Development Services Department and the Recreation Division of the Quality of Life Department will continue the popular Movies in the Park series with Disney’s “Planes” and Sony Picture Animation’s “Cloudy with a Chance of Meatballs 2” on Friday, April 25, and Friday, May 30, at Ed Hales Park in historic Downtown Redlands, on the corner of 5th and State streets.
      Each event will begin at 6 p.m. and will include children’s craft projects and entertainment from the 6th Street School of Music, Frugal Frigate Children’s Bookstore, Seed and Kissui. The movies will begin at dusk. These events are free to the public. Feel free to bring your own blanket and chair and enjoy family entertainment with your friends and neighbors in historic downtown Redlands.
      For more information, please call the Redlands Community Center at (909) 798-7572 or visit us on the web at www.cityofredlands.org.

    • View this event in Google Calendar

Saturday, April 26th

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, April 26th
    • End time: 11:00am
    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  2. Sixth Annual Community Day of Service
    • Start time: 08:00am
    • End date: Saturday, April 26th
    • End time: 12:00pm
    • More than 1,000 volunteers are expected to turn out April 26 for the Sixth Annual Day of Service, sponsored by the City of Redlands, the Redlands Service Club Council and Mormon Helping Hands, but there’s still need for more volunteers. This year volunteers will be working on community projects in four separate areas and, for the first time, expanding to the City of Highland.
      Volunteers will spread out weeding, planting, mulching, painting and repairing at Heritage Park on Orange Avenue, between Nevada and Iowa streets, the site of last year’s massive volunteer effort; Israel Beal Park, on River View Drive, south of the Santa Ana River Wash and west of Orange Street; the east end of Redlands Boulevard, along the median and the roadside; and Highland Community Park in Highland.
      The Volunteer Day of Service has become an annual event, after the stunning success of past years. Planning takes nearly a year with the City and the Redlands Service Club Council in partnership with Mormon Helping Hands.
      Along the two-mile stretch of Redlands Boulevard, volunteers will clean up and replace plants in the median, plant trees, mulch the median and shoulders and pick up trash. The City prepared for the project more than a week ago, contracting to trim all the trees along the stretch of road.
      At Israel Beal Park volunteers will remove weeds and tree stumps and replant areas of the park.
      At Heritage Park, volunteers have already begun working on irrigation in preparation for Saturday’s efforts, which will add concrete borders and decomposed granite in picnic areas and lay 20,000 square feet of sod.
      At Highland Community Park volunteers will replace the baseball infield, repair and repaint backstops and repair trash receptacles.
      The Redlands Service Club Council was formed in 2008 to offer assistance to the City through cooperative work projects and capital improvements. Working with the City’s Quality of Life Department, the Service Club Council made renovation of Sylvan Park its first major project for 2009. Since then the Service Club Council and Mormon Helping Hands have taken on increasingly ambitious projects at Prospect Park, the Redlands Bowl, landscaping the Redlands Boulevard median, and last year, creating an entire park in a day at Heritage Park.
      Individuals, families, community groups, businesses and other organizations are encouraged to participate in the workday. For information or to sign up, visit www.redlandsservice.org or contact City of Redlands Volunteer Services Coordinator Elizabeth Marin at (909) 798-7540.

    • View this event in Google Calendar
  3. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, April 26th
    • End time: 12:30pm
    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

    • View this event in Google Calendar
  4. Prescription Drug Take-Back Day
    • Start time: 10:00am
    • End date: Saturday, April 26th
    • End time: 02:00pm
    • On April 26 from 10 a.m. to 2 p.m. the Redlands Police Department and the Drug Enforcement Administration (DEA) will give the public its eighth opportunity in three years to prevent pill abuse and theft by ridding their homes of potentially dangerous expired, unused, and unwanted prescription drugs. Bring your pills for disposal to the Redlands Police Annex, 30 Cajon St. (The DEA cannot accept liquids or needles or sharps, only pills or patches.) The service is free and anonymous, no questions asked.
      Last October, Americans turned in 324 tons (over 647,000 pounds) of prescription drugs at over 4,114 sites operated by the DEA and its thousands of state and local law enforcement partners. When those results are combined with what was collected in its seven previous Take Back events, DEA and its partners have taken in over 3.4 million pounds—more than 1,700 tons—of pills.
      This initiative addresses a vital public safety and public health issue. Medicines that languish in home cabinets are highly susceptible to diversion, misuse, and abuse. Rates of prescription drug abuse in the U.S. are alarmingly high, as are the number of accidental poisonings and overdoses due to these drugs. Studies show that a majority of abused prescription drugs are obtained from family and friends, including from the home medicine cabinet. In addition, Americans are now advised that their usual methods for disposing of unused medicines—flushing them down the toilet or throwing them in the trash—both pose potential safety and health hazards.
      DEA is in the process of approving new regulations that implement the Safe and Responsible Drug Disposal Act of 2010, which amends the Controlled Substances Act to allow an “ultimate user” (that is, a patient or their family member or pet owner) of controlled substance medications to dispose of them by delivering them to entities authorized by the Attorney General to accept them. The Act also allows the Attorney General to authorize long term care facilities to dispose of their residents’ controlled substances in certain instances.

    • View this event in Google Calendar
  5. Spanish Story Time
    • Start time: 10:15am
    • End date: Saturday, April 26th
    • End time: 10:45am
    • Join us in the story corner of the Young Readers' Room and enjoy stories and songs in Spanish!

    • View this event in Google Calendar
  6. No subject
    • Start time: 10:30am
    • End date: Saturday, April 26th
    • End time: 11:30am
    • Free Saturday Craft Day with Miss Didi and her helpers. "April Showers Bring May Flowers" is the theme this month. Please call the YRR at (909) 798-7674 for more information and to sign up. All ages are welcome to attend!

    • View this event in Google Calendar

Monday, April 28th

  1. Environmental Review Committee
  2. Chinese Story Time
    • Start time: 05:45pm
    • End date: Monday, April 28th
    • End time: 06:15pm
    • Join us in the Story corner of the Young Readers' Room for Chinese/Mandarin songs and stories.

    • View this event in Google Calendar

Tuesday, April 29th

  1. Pajama Story Time
    • Start time: 07:00pm
    • End date: Tuesday, April 29th
    • End time: 07:30pm
    • Join us in the story corner of the Young Readers' Room for Pajama Story Time each Tuesday evening. We will have great stories read aloud to the kids.

    • View this event in Google Calendar

Wednesday, April 30th

  1. Preschool Story Time
    • Start time: 10:15am
    • End date: Wednesday, April 30th
    • End time: 10:45am
    • Come join in the fun of stories and songs and meet new friends! Join us in the Assembly Room each Wednesday morning at 10:15 a.m.

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, April 30th
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Thursday, May 1st

  1. Tiny Tot Story Time
    • Start time: 10:15am
    • End date: Thursday, May 1st
    • End time: 10:30am
    • Join us in the Assembly Room with your toddler. Open to ages 2 & 3, we sing and share fabulous stories. Meet new friends afterwards out in the park as most of the families stay to play!

    • View this event in Google Calendar
  2. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, May 1st
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  3. Historic and Scenic Preservation Commission
  4. Market Night
    • Start time: 06:00pm
    • End date: Thursday, May 1st
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Saturday, May 3rd

  1. 5th Annual Bicycle Health and Safety Expo
    • Start time: 08:00am
    • End date: Saturday, May 3rd
    • End time: 12:00pm
    • The Redlands Police Department and Ride Yourself Fit will present the 5th Annual Children’s Bicycle Health and Safety Expo Saturday, May 3, from 8 a.m. to noon at the Redlands Mall parking lot, near the intersection of West Citrus Avenue and Eureka Street.
      The free event will include bicycle safety and course instruction information for all ages, health and safety resources and various craft booths. Music, food, crafts and free bicycle drawings for all ages will also be held during the event. Attendees are encouraged to bring their bicycles and helmets as they will be given the opportunity to practice their safety skills in our bicycle safety course.
      Some participating agencies include Redlands Community Hospital, Cyclery USA, Don’s Bicycles, Friends of the A.K. Smiley Public Library, Girl Scouts of San Gorgonio Council, Redlands Boys and Girls Club, Second Baptist Church Redlands and Music Changing Lives. Redlands Police Motor and Bicycle Officers will be present in uniform and teaching children bicycle safety. Bicycle licenses, registration and fingerprinting will also be provided by Redlands Police Department volunteers.
      A family ride from Sylvan Park, sponsored by Ride Yourself Fit, will be held at noon on Sunday, May 4. The free ride will be at an easy pace. All riders MUST wear approved helmets and closed toed shoes. Ride Yourself Fit members will assist families during the ride. All non-RYF members (adults and the parent/ guardian of each child) will be required to sign a consent and waiver before each ride. Parents are encouraged but not required to participate in the ride.
      Ride Yourself Fit is a family-friendly cycling club which is open to all. The club is focused on fun, fitness and fellowship. Beginning to advanced riders will find what they need to start or improve their riding on Saturday morning rides. You will also find other events such as Walk Yourself Fit and Eat Yourself Fit groups. Family rides are the first Sunday of every month, all are welcome.
      The Redlands Police Department’s purpose is to control crime before it occurs by supporting strong families, resilient youth and safe and sustainable neighborhoods.
      If you have any questions, or would be interested in donating or attending the event, please feel free to contact Event Coordinators: Alesandra Wilson at alesandrawilson@yahoo.com or (909) 798-3331 or Officer Elyzabeth Green at 909-798-7534 ext 2 or at egreen@redlandspolice.org

    • View this event in Google Calendar
  2. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, May 3rd
    • End time: 11:00am
    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  3. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, May 3rd
    • End time: 12:30pm
    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

    • View this event in Google Calendar
  4. Spanish Story Time
    • Start time: 10:15am
    • End date: Saturday, May 3rd
    • End time: 10:45am
    • Join us in the story corner of the Young Readers' Room and enjoy stories and songs in Spanish!

    • View this event in Google Calendar
  5. Free Saturday Craft Day
    • Start time: 10:30am
    • End date: Saturday, May 3rd
    • End time: 11:30am
    • Join Miss Didi and her helpers as they make crafts with Snow White! There is only room for 40 children, so be sure to sign up today! This program is open to all ages. Please call the YRR at (909) 798-7674 in order to sign up!

    • View this event in Google Calendar

Login page here.