Utilities Customer Service
The City of Redlands Customer Service Division for water, sewer, and solid waste services will be closed Wednesday, December 21, 2016, and will re-open on Tuesday, January 3, 2017. For emergency water or sewer service, please contact the Redlands Police Department at 909-798-7681. To report a missed solid waste collection or solid waste issue, please call 909-798-7529. Solid Waste messages will be retrieved daily by 10:00 am.
To pay your utility bill during this office closure, please use one of the following payment methods:
(1) Deposit your payment in the night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.
(2) Mail your payment to PO Box 6903, Redlands CA 92375.
(3) Make an online payment through your bank (please allow ample time for your payment to arrive by the due date).
(4) Make an online payment through Western Union Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands. You can access Speedpay by calling 1-866-269-2896 or visit www.redlandscustomerservice.org. A $3.95 convenience fee is charged by the vendor.
PLEASE NOTE: All utility bill payments will continue to be posted during this office closure and are due by the due date listed on your bill. Payments not received by the due date are subject to a late charge.
Secure online access to your City of Redlands municipal services account information is here! RedConnect provides up-to-date access to your account information any time of the day or night, seven days a week from the convenience of your home or office.
With RedConnect you can:
View a copy of your bill or print a duplicate copy of your bill.
GO GREEN and signup to receive your bill via email with e-Bill service.
Sign up for our free automatic payment program 1-2-3 Done!
Save postage and eliminate paper waste.
Review your water usage history, billing history and payment history.
Review your service order history.
Request a payment extension.
Make a payment using Speedpay (convenience fee charged per transaction).
Click here to create your personal RedConnect account today: My RedConnect Account
Click here to view the RedConnect FAQs
The primary purpose of the Customer Service Division is to provide accurate and timely customer, billing and collection services for the water, wastewater and solid waste utilities of the City, in addition to billing services for street cleaning and household hazardous waste services provided by other departments within the City.
Additionally, the Customer Service Division works as a cross-functional team providing assistance and support to customers for information regarding automated payment programs, proper disposal of refuse and recycling opportunities, and wise use of water, to name a few.
CLICK HERE TO TAKE CUSTOMER SERVICE SURVEY
Pay online or by phone using your ATM/Debit card (with Pulse®, Star®, and NYCE®, logos,) VISA®, or MASTERCARD®, savings, money market or checking account. Click here for details.
Got questions? We’ve got the answers. Click here for answers to the most Frequently Asked Questions about your City of Redlands Municipal Services.
The City of Redlands Municipal Utilities & Engineering Department is committed to providing you, our customers, with the highest quality services. We do that by offering competitively priced water services while maintaining some of the lowest wastewater rates in the area.
To view our 2016 Water & Wastewater Rates sheet click here.
Our mailing address:
Our physical address:
To find out more, please contact us:
Customer Service Office
Utilities Customer Service Supervisor