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Customer Service
Secure online access to your City of Redlands municipal services account information is here! RedConnect provides up-to-date access to your account information any time of the day or night, seven days a week from the convenience of your home or office.
With RedConnect you can:
View a copy of your bill or print a duplicate copy of your bill.
GO GREEN and signup to receive your bill via email with e-Bill service.
Sign up for our free automatic payment program 1-2-3 Done!
Save postage and eliminate paper waste.
Review your water usage history, billing history and payment history.
Review your service order history.
Request a payment extension.
Make a payment using Speedpay (convenience fee charged per transaction).
Click here to create your personal RedConnect account today: My RedConnect Account
Click here to view the RedConnect FAQs
CUSTOMER SERVICE
The primary purpose of the Customer Service Division is to provide accurate and timely customer, billing and collection services for the water, wastewater and solid waste utilities of the City, in addition to billing services for street cleaning and household hazardous waste services provided by other departments within the City.
Additionally, the Customer Service Division works as a cross-functional team providing assistance and support to customers for information regarding automated payment programs, proper disposal of refuse and recycling opportunities, and wise use of water, to name a few.
CLICK HERE TO TAKE CUSTOMER SERVICE SURVEY
Pay online or by phone using your ATM/Debit card (with Pulse®, Star®, and NYCE®, logos,) VISA®, or MASTERCARD®, savings, money market or checking account. Click here for details.
Got questions? We’ve got the answers. Click here for answers to the most Frequently Asked Questions about your City of Redlands Municipal Services.
The City of Redlands Municipal Utilities & Engineering Department is committed to providing you, our customers, with the highest quality services. We do that by offering competitively priced water services while maintaining some of the lowest wastewater rates in the area.
To view our 2013 Water & Wastewater Rates sheet click here.
|
Our mailing address: |
Our physical address: |
To find out more, please contact us:
Customer Service Office
mudcustomerservice@cityofredlands.org
909-798-7516
Cindy Tryon
Customer Operations Supervisor
ctryon@cityofredlands.org
909-798-7678, ext. 1
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Press Releases
- Police and Fire Chiefs to hold joint town hall meeting
- Colton man arrested for pimping, second suspect sought
- Three cited for driving without proper license during checkpoint
- Colton man arrested for October 2012 bank robbery attempt
- Hangar 24 brews exclusive ale in honor of 125th Anniversary
- Redlands Police to conduct weekend sobriety checkpoint
- Second annual Smiley ‘Library Days’ will focus on City’s 125th
- Mountain lion sighting reported in south Redlands canyon area
- Police arrest three women, one man in prostitution sting
- The Wildland Conservancy: Behold the Beauty
How are we doing?
City Calendar
City Hall is closed every
other Friday. Check the
calendar for closed Fridays.
City Hall Hours:
7:30 am to 5:30 pm
Upcoming
Yesterday
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City Council Closed Session Meeting
- Start time: 05:00pm
- End date: Tuesday, June 18th
- End time: 06:00pm
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Agenda available to view at http://cityofredlands.org/councilvideo
- View this event in Google Calendar
-
City Council Meeting
- Start time: 06:00pm
- End date: Tuesday, June 18th
- End time: 08:00pm
-
Agenda available to view at http://cityofredlands.org/councilvideo
- View this event in Google Calendar
-
Wildland Conservancy Adult Program
- Start time: 06:00pm
- End date: Tuesday, June 18th
- End time: 07:00pm
-
Come hear the Wildland Conservancy of Oak Glen speak about their programs, facilities, and new book.
- View this event in Google Calendar
Today
-
Annual State of the Community Luncheon
- Start time: 11:30am
- End date: Wednesday, June 19th
- End time: 01:00pm
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The Redlands Chamber of Commerce invites you to attend the Annual State of the Community Luncheon. The Honorable Mayor Pete Aguilar will present the program that will encapsulate the past year and offer insight into the future of Redlands.
There will be an opportunity for questions from the floor.
The cost of the luncheon is $35.00 per person, reservations are required. 909-793-2446
- View this event in Google Calendar
-
Post 261 Explorer Meeting
- Start time: 06:30pm
- End date: Wednesday, June 19th
- End time: 08:30pm
-
Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.
Fire Administrative Office
35 Cajon Street #12
Redlands, CA 92373 - View this event in Google Calendar
Tomorrow
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Market Night
- Start time: 06:00pm
- End date: Thursday, June 20th
- End time: 09:00pm
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Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.
- View this event in Google Calendar
Friday, June 21st
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City Hall Closed
- Start time: 07:30am
- End date: Friday, June 21st
- End time: 05:30pm
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Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.
- View this event in Google Calendar
Saturday, June 22nd
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Saturday Morning Certified Farmers Market
- Start time: 08:00am
- End date: Saturday, June 22nd
- End time: 11:00am
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The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.
The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.
- View this event in Google Calendar
-
Household Hazardous Waste collection
- Start time: 09:30am
- End date: Saturday, June 22nd
- End time: 12:30pm
-
During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.
- View this event in Google Calendar
-
Wine & Music - June is Jumpin' Event
- Start time: 04:00pm
- End date: Saturday, June 22nd
- End time: 07:00pm
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June is Jumpin' Event
Paxton Cellars, State Street Winery, The Dregs, Hangar 24 and more! Come on downtown to Ed Hales Park for an afternoon of summertime wine tastings and great music. Tickets will be available for $20, which includes the wine tasting, wineglass, light refreshments and entertainment.For more information call 909-798-7629
- View this event in Google Calendar
Monday, June 24th
-
Environmental Review Committee
- Start time: 09:00am
- End date: Monday, June 24th
- End time: 10:00am
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Environmental Review Committee Meeting
- View this event in Google Calendar
Tuesday, June 25th
-
Planning Commission Meeting
- Start time: 04:00pm
- End date: Tuesday, June 25th
- End time: 05:00pm
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Planning Commission Meeting
- View this event in Google Calendar
Wednesday, June 26th
-
Townhall Meeting
- Start time: 06:00pm
- End date: Wednesday, June 26th
- End time: 08:00pm
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Redlands Police Chief Mark A. Garcia and Fire Chief Jeff L. Frazier will hold a joint town hall meeting at 6 p.m. Wednesday, June 26, in the Redlands City Council Chambers. The meeting will be televised live to cable television customers on Redlands TV.
Frazier and Garcia will answer questions regarding public safety issues.
In addition to answering questions from the audience, the Police and Fire Chiefs will also take questions by email and live via the Redlands Police Department’s Facebook page at www.Facebook.com/RedlandsPoliceDepartment and the Redlands Fire Department’s Facebook page at www.Facebook.com/RedlandsFireDepartment. Questions will be answered live online as time permits.
The Town Hall meeting is part of the City of Redlands’ efforts to promote citizen involvement, in keeping with the City’s commitment to transparency in every aspect of City government. By televising the meeting and taking questions via email and Facebook the departments hope to accommodate residents and address concerns of those who have other commitments or obligations but wish to have specific questions answered.
The town hall will begin at 6 p.m. Wednesday, June 26, in the City Council Chambers at 35 Cajon St. All are welcome and there is no cost to attend. Spanish translation will be available both at the meeting and online.
Questions may be emailed in advance or during the meeting to Lt. Travis Martinez at tmartinez@redlandspolice.org, to Chief Frazier at jfrazier@confire.org or through either department’s Facebook page.
Redlands Police and Fire Department press releases and other information are available on the department Facebook pages at www.facebook.com/redlandspolice or www.facebook.com/redlandsfiredepartment and on the City website at www.CityofRedlands.org
- View this event in Google Calendar
-
Post 261 Explorer Meeting
- Start time: 06:30pm
- End date: Wednesday, June 26th
- End time: 08:30pm
-
Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.
Fire Administrative Office
35 Cajon Street #12
Redlands, CA 92373 - View this event in Google Calendar
Thursday, June 27th
-
Market Night
- Start time: 06:00pm
- End date: Thursday, June 27th
- End time: 09:00pm
-
Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.
- View this event in Google Calendar



