Street Maintenance Division

The Quality of Life Department's Street Maintenance Division is responsible for over 300 miles of streets, including curbs, gutters, sidewalks, 35 miles of improved storm drains, maintenance of 10,000 traffic and street signs, and roadway markings including centerline striping and painted legends. Major activities include an annual street resurfacing program utilizing a combination of pavement grinding, asphalt overlay and slurry seal programs to extend the life of the City's street system.

Please contact the following:

  • To report street maintenance problems: (909) 798-7655
  • For emergency reports after normal working hours: (909) 335-4702

Curbs and Gutters

Many of the streets in the City of Redlands are lined with concrete curbs and gutters. Newer areas contain standard concrete curbs. Most of the City's historic neighborhoods were developed with cut stone curbs and concrete gutters.

The California Street and Highways Code provides that adjoining property owners are responsible for the general maintenance of curbs along their property frontage. However, if the curb and gutter is damaged because of root growth from a City-owned tree, the City will assume the responsibility for making repairs.

Residents can help the City maintain curbs in several ways. Weeds and other plant growth can damage curbs, especially the caps of the cut stone curbs. Residents are encouraged to remove weeds from joints and cracks in the curbs and gutters and keep the area clean. Individual property owners may wish to replace broken or damaged caps on the historic curbs. The Quality of Life staff will be happy to provide assistance with standard drawings and specifications on how to make these repairs.

The gutters along the street need to be kept clean as much as possible. The City prohibits residents from placing construction materials and other debris in the gutters. At times, standing water may be found in the street gutters. Several reasons account for this problem. Tree roots may have raised the gutter creating a small obstruction to water flows. In most cases dirt and other debris such a leaves or grass clippings block the water flow. A simple sweeping or washing of the gutter usually will solve the problem.

To report curb and gutter problems and safety hazards, please contact the Quality of Life Department at (909) 798-7655 and provide our staff with the locations and type of curb or gutter damage or problem.

Pot Holes and Repairs

Potholes are caused when the pavement or the material beneath it cannot support the weight of the traffic it carries. Two factors are the main causes of potholes - water and traffic.

Typically, water seeps into the subbase either through cracks in the surface or from standing water along the side. If the water is improperly drained, it can often soften the subbase, much like dry, hard ground softens to mud. Over a period of time base material can shift or ooze to the side, leaving nothing to support the pavement above it. Repeated poundings to traffic cause the pavement to weaken, crack and ultimately cave in.

Traffic that is too heavy for the pavement's design can cause fatigue cracks in the streets, after many repeated trips over the pavement. A street designed for residential traffic may suffer fatigue cracks when it becomes a local transit route or when it starts carrying a number of large trucks. For instance, a typical 18-wheel semi-trailer truck has the equivalent loading effect of between 3,000 and 6,000 passenger vehicles.

Facing the squeeze of higher costs, less revenue, and citizen resistance to tax increases, the City must choose appropriate budget cuts in the General Fund. Often, street maintenance is deferred. Seal coats have been postponed or canceled, thereby accelerating a deterioration rate of the pavement already fueled by increased age and traffic. In an effort to address this continuing concern, the Quality of Life Department maintains a full-time crew responsible for pot hole patching and other related asphalt pavement repairs.

To report pot holes or any other related asphalt repair, please contact the Quality of Life Department at (909) 798-7655 and provide our staff with the location of the pot hole or roadway damage.

Sidewalks

After receiving a request to repair a raised sidewalk condition, the Operations Manager or a representative will determine by measurement what method, if required, will be used to rectify the condition. This decision shall be based on the following criteria:

1. If vertical displacement is less than ½ inch along the entire length of the developed crack, no work will be required on the sidewalk.

2. If the maximum vertical displacement is between ½ and 3 inches, the condition shall be rectified by wedging the uplifted sidewalk with asphalt or any other product approved by the Director.

3. Vertical displacement exceeding 3 inches shall be wedged as described above and the damage sidewalk shall be scheduled for replacement as the budget allows.

Alternatives to asphalt wedging:

The City has developed a policy to allow private property owners to pay the cost of sidewalk repairs to the City in those cases where the City would place an asphalt wedge on a sidewalk. The City will use this money to fund a sidewalk repair program and make repairs on those sidewalks where costs were borne by property owners.

Resurfacing Program - Street Maintenance

The Quality of Life Department maintains over 310 miles of streets. Considering the number of local and multi-lane arterial roadways, the total maintenance responsibility is approximately 930 lane miles of streets to maintain.

In 2012, the City Council adopted a comprehensive Pavement Management Program (PMP) which provided a condition assessment of all City streets and guidelines for prioritization of street maintenance work. In developing the PMP, the physical condition of City streets was evaluated, rated, and the remaining projected life cycle determined. The PMP further identifies a schedule for maintenance and reconstruction of City streets at specified time intervals in order to extend the overall life-expectancy of all City streets in the most efficient and economical manner possible. In addition, the PMP establishes a comprehensive process to prioritize the rehabilitation of City streets and is a powerful tool to aid in the decision making process in order to best utilize financial resources.

Consideration of street conditions:

Patching and rehabilitating streets in poor condition can more than consume a budget allotted for street maintenance. Meanwhile, streets that are in relatively good condition but at a point where "timely" lower cost maintenance is needed are left unattended, causing them to enter the rapid deterioration phase in a few years. Therefore, "good" streets need routine maintenance and may need to be ranked ahead of what might be termed a "failed" or crisis street. Preventing good streets from slipping into deterioration will intervene in the chronic cycle, allowing staff to best utilize financial resources. Full resurfacing is scheduled for poor condition streets and reconstruction is recommended for failed streets through the Department's capital improvement program.

The City has established a five-year moratorium on any utility cut in a newly resurfaced street, other than for emergency repairs. Utility companies and contractors who cut City streets are required to provide either a street cut fee or a long-term warranty for roadway restoration.

Roadway Markings

Roadway marking include any markings applied to the pavement such as paint, raised pavement markers and special pavement treatments. Markings have a definite and important function to perform in a proper scheme of traffic control. In some cases, they are used to supplement the regulations or warnings of other devices such as traffic signs and signals. They are also used alone and produce results that cannot be obtained by the use of any other device.

The most common method of placing pavement markings is by the use of paint. Pavement markings shall be yellow or white. Yellow lines delineate the separation of traffic flows in opposing directions or mark the left edge of a divided highway. Marking for school zones are also yellow. White lines delineate the separation of traffic flows in the same direction or mark the right edgeline. Broken lines are permissive in character, and solid lines are restrictive in character.

To report any roadway marking concerns including centerline or lane striping or legend problems, including crosswalks, please contact the Quality of Life Department at (909) 798-7655 and provide our staff with the location and type of roadway marking problem or concern.

Street Signs

Traffic signs should be used only when warranted by facts and field studies. Signs are essential where special regulations apply at specific places, specific times or where unusual conditions are not self-evident. They also provide information as to street locations, directions, destinations and points of interest. ordinarily, signs are not needed to confirm rules of the road or general provisions of the California Vehicle Code. Excessive use of signs should be avoided.

The Quality of Life Department maintains over 10,000 traffic control signs throughout the over 300 miles of roadways in Redlands. Installations include required regulatory signs such as stop signs, speed limit signs, warning signs, street name signs and other advisory signs. The Division also has the capability to make special use signs, such as those advising the public of available parking lots in the downtown area.

To report missing or damaged signs, signs covered by tree branches, or any other related traffic sign repair, please contact the Quality of Life Department at (909) 798-7655 and provide our staff with the location and type of the sign damage or problem.

Weed Abatement Services

The City of Redlands Street Division provides a variety of weed abatement services within the public right-of-way at certain locations. City crews provide shoulder grading and weed clearance along rural roadways such as San Timoteo Canyon Road. Mowing of weeds may also be provided in other areas of the City without improved curbs, gutters and roadway shoulders. Crews will also provide clearance as necessary to enhance visibility at intersections.

Property owners are responsible for all weed abatement on private property and along improved streets to the curb line.

What you can do to help! 
With limited resources available for weed abatement, residents can help maintain the beauty of the City of Redlands. Property owners can keep their parkways, curbs and gutter clear of weeds and grass. Periodical removal of weeds and grass from cracks or joints in sidewalks, curbs and gutters can assist to avoid damage and maintain an aesthetic appearance of our neighborhoods. This will also allow the street sweepers to provide a more effective cleaning service.

To report weed growth or any other related problem, please contact the Quality of Life Department at (909) 798-7655 and provide our staff with the location of the weed problem.

Storm Drains

There are a number of regional and local storm drains that run through the City of Redlands. Most of these drains flow through enclosed pipes or along improved open channels. The City of Redlands maintains all improved storm drains that have dedicated easements for storm drain purposes.

City crews provide regular inspection and maintenance of storm drains throughout Redlands. However, crews cannot find all problems that could develop in the storm drain system. To report drains blocked by brush or debris, erosion, collapse of walls or channel bottoms or any other related storm drain problem, please contact the Quality of Life Department at (909) 798-7655 and provide our staff with the location of the storm drain damage.

POLLUTION CONTROL

Whenever it rains, water flows into the storm drain system. This runoff affects our neighborhoods and commercial/industrial centers. All drainage from the City of Redlands ultimately enters the Santa Ana River. This runoff can carry debris and pollutants into the Santa Ana River. Polluted runoff can potentially contaminate our groundwater which we use for drinking. Preventing contamination from such things as chemical spills, careless agriculture and thoughtless and improper disposal of motor oil, household products and pet waste is not beyond our control.

Protection of our waterways is both important and our responsibility. There are ways where each one of us can help. Here are some DO's and DON'T's of storm drain pollution.

Do...

  1. place litter in trash cans.
  2. take household toxic fluids to a hazardous waste collection facility.
  3. dispose of pet waste in trash.
  4. maintain your car and look for possible leaks.
  5. clean up spills with an absorbent material and dispose of it properly.
  6. sweep up yard debris and place in trash bins or compost it.
  7. water your lawn for shorter durations.
  8. clean water-based paints from rollers, pans and brushes in your sink. Take unwanted
    thinner, paint and related materials to the City's household hazardous waste collection facility.

Don't...

  1. litter.
  2. dump oil, antifreeze and other chemicals down the storm drain.
  3. leave pet waste on lawns, streets or in public places for a long period of time, as harmful bacteria can be washed into storm drains.
  4. allow your car to leak fluids that will be washed into the streets.
  5. allow oil or paint spills to accumulate on driveways or sidewalks.
  6. wash or place leaves, twigs, grass clippings or dirt into the storm drains.
  7. overwater your lawn.
  8. wash out paint brushes, pans and rollers in gutters.

SANDBAGS

The City of Redlands generally maintains a stock of sandbags for emergency purposes. Residents can pick up unfilled sandbags from any Redlands Fire Station or at the Fire Administration Office at City Hall as long as Fire personnel are available and not on an emergency call. Residents will have to fill the sandbags themselves. Residents are also urged to make necessary advance preparations if they are aware of the potential for flooding on their property. The following policy is used regarding the issuance of sandbags:

  1. Sandbags shall be given ONLY to residents or businesses* located within the City of Redlands. Sandbags shall only be for use at this location and not for locations outside of the city limits. Residents must provide identification and business owners or managers must provide information indicating their business is located within the city's jurisdiction.
    *Businesses excludes contractors.
  2. City crews are generally not able to deliver sandbags during a storm or flooding event, however, crews may be available at the city yard to assist residents. (Crews may deliver sandbags as a service to the elderly or handicapped.)
  3. Fill sand and shovels will be made available across from the City Yard at 1270 W. Park Ave. and at the Redlands Community Center, 111 W. Lugonia Ave. whenever significant rainfall is predicted for the area.
  4. Bags may also be purchased at most home improvement stores and filled at city locations.
  5. The limit of sandbags to any one resident or business shall be 10 unless otherwise approved by the Director or Supervisor.