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Investigative Services

 

Investigative Services

Investigative Services Bureau
Frequently Asked Questions
Identify Theft Information

 

INVESTIGATIVE SERVICES BUREAU

Redlands Police Department Annex
30 Cajon St., Redlands CA 92373
Mailing Address: P.O. Box 1025 , Redlands CA 92373

(909) 798-7659• Fax (909) 798-7648
Commander Shawn Ryan (909) 798-7631

Lt Travis Martinez, (909) 798-7612
Sgt. Mark Hardy, Bureau Supervisor (909) 798-7627


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Following up on the initial efforts of patrol and community service officers, the Redlands Police Department's Investigative Services Bureau takes the responsibility for criminal investigations and unresolved field investigations. The Investigative Services Bureau's mission is to identify and apprehend those accountable for the commission of various crimes, such as homicides, sexual assaults, robberies, burglaries, thefts and aggravated assaults, to recover stolen property and eliminate suspicion for the innocent and those wrongfully accused.

Criminal investigations include gathering information, interviewing parties, and collecting evidence. Arresting offenders and recovery of stolen property is accomplished through the evaluation of crime trends and patterns, identifying and locating past and probable offenders, and using modern police technology and the forensic sciences. By developing and maintaining active relationships between the Redlands Police Department and other law enforcement agencies, social service organizations, local citizen groups, and the District Attorney, the investigators successfully bring criminal cases to prosecution and conclusion.

In addition to the suppression of crime, the Investigative Services Bureau builds a bridge between the Police Department and the community by providing resources to train and educate the community regarding criminal offenses, which can seriously impact everyday lives and property, and in the prevention of those offenses.

The Investigative Services Bureau consists of one commanding lieutenant, one supervising sergeant, six detectives, three officer-investigators and one Administrative Assistant. Investigative personnel are on duty Monday through Friday between the hours of 7:00 a.m. and 5:00 p.m. The I.S.B. is located in the Redlands Police Department Annex at 30 Cajon St., across from the Civic Center.

Violent Crimes Unit Homicide, robbery, rape, assault
Property Crimes Unit Burglary, theft, forgery, fraud, auto theft
Special Victims Unit Child abuse, sexual assault
Crime Scene Investigations Unit Evidence processing, fingerprints, property

 

 

FREQUENTLY ASKED QUESTIONS

 

Is every crime investigated by a detective?

No. The Redlands Police Department issues over 1000 case numbers per month. Cases are prioritized by the seriousness of the crime and certain solvability factors such as suspects known or described, vehicle descriptions, serialized property and recovered evidence.

If I discover additional property missing, serial numbers, or possible evidence of a crime I reported, should I call a detective?

No. Please call the communications section at our business number 798-7681, and they will assign a patrol officer to take a supplemental report and forward that to the assigned detective, or you can come to the police department and fill out a supplemental report. You may also file an online report here.

How can I get my stolen property back?

The best way to increase your chances of getting stolen items back is to mark them with your drivers license number and record the serial numbers. If stolen property is recovered by officers or detectives and can be identified, the property owner will be contacted and told how to get it back. On occasion, certain property may be needed as evidence for court proceedings and will be returned at a later time.

I have called for a detective on more than one occasion and they are always out. How can I contact them?

Please realize that the detectives are usually out in the field investigating their assigned cases. However, we have an excellent voice mail message system and e-mail is checked regularly. Also you may call the Dispatch at 798-7681 to contact available detective. If the detective you wish to speak to is out, please leave a message with your name, day and evening phone numbers and your case number if possible. We are committed to responding back to you as soon as we can.

Can I report a crime, or information on someone suspected of a crime, without identifying myself? Yes. The Crime Stoppers phone number is 335-4747. If you wish to give the information to a detective you may ask for one and remain anonymous. We believe that the information provided by anonymous citizens is very important in solving crime and stopping offenders.

How long does it take for my case to be assigned to a detective?

Once a report is made, either by an officer taking the report or a citizen filing it, it needs to be completed by an officer, signed off by a supervisor, filed with the records bureau, entered into the records management system and copies made and distributed. The Investigative Supervisor then receives the reports, scans them for assignment priority and assigns them. Once an investigator receives the report, he then assigns it a priority relative to his entire caseload. It is not unusual for a report to take two to three weeks to be assigned to an investigator.

Can I get restitution for damages and losses related to a crime

It is possible, but restitution is generally a function of the District Attorney's office, the courts, and the probation office if they become involved. The Police Department is not involved in restitution issues.

What do I do if I find my residence or business has been broken into?

Try not to touch or disturb anything. If you can call police from a neighbors house, that would be best. Standby outside the area and keep others out also. Preserving evidence is a great help in recovering clues to lead us to the perpetrators.

Should I talk to my neighbors?

It is the general practice of officers to attempt to contact possible witnesses to any crime while at the crime location. Often neighbors are unavailable at the time of the officer's attempts to contact them. Please contact your neighbors to see if they may have noticed any unusual or suspicious activities or persons in or around the area. Pass on any positive information to the patrol officer on your beat. They will forward it to the detectives.

 

IDENTITY THEFT

 

To learn how to protect yourself from identity theft, visit the U.S. government's central website for information about identity theft.

Click here to see the complete list of Police Department Information, Divisions, and Services

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Yesterday

  1. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, June 19th
    • End time: 08:30pm

    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Today

  1. Market Night
    • Start time: 06:00pm
    • End date: Thursday, June 20th
    • End time: 09:00pm

    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Tomorrow

  1. City Hall Closed
    • Start time: 07:30am
    • End date: Friday, June 21st
    • End time: 05:30pm

    • Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.

    • View this event in Google Calendar

Saturday, June 22nd

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, June 22nd
    • End time: 11:00am

    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  2. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, June 22nd
    • End time: 12:30pm

    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

    • View this event in Google Calendar
  3. Wine & Music - June is Jumpin' Event
    • Start time: 04:00pm
    • End date: Saturday, June 22nd
    • End time: 07:00pm

    • June is Jumpin' Event
      Paxton Cellars, State Street Winery, The Dregs, Hangar 24 and more! Come on downtown to Ed Hales Park for an afternoon of summertime wine tastings and great music. Tickets will be available for $20, which includes the wine tasting, wineglass, light refreshments and entertainment.

      For more information call 909-798-7629

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Monday, June 24th

  1. Environmental Review Committee

Tuesday, June 25th

  1. Planning Commission Meeting

Wednesday, June 26th

  1. Townhall Meeting
    • Start time: 06:00pm
    • End date: Wednesday, June 26th
    • End time: 08:00pm

    • Redlands Police Chief Mark A. Garcia and Fire Chief Jeff L. Frazier will hold a joint town hall meeting at 6 p.m. Wednesday, June 26, in the Redlands City Council Chambers. The meeting will be televised live to cable television customers on Redlands TV.

      Frazier and Garcia will answer questions regarding public safety issues.

      In addition to answering questions from the audience, the Police and Fire Chiefs will also take questions by email and live via the Redlands Police Department’s Facebook page at www.Facebook.com/RedlandsPoliceDepartment and the Redlands Fire Department’s Facebook page at www.Facebook.com/RedlandsFireDepartment. Questions will be answered live online as time permits.

      The Town Hall meeting is part of the City of Redlands’ efforts to promote citizen involvement, in keeping with the City’s commitment to transparency in every aspect of City government. By televising the meeting and taking questions via email and Facebook the departments hope to accommodate residents and address concerns of those who have other commitments or obligations but wish to have specific questions answered.

      The town hall will begin at 6 p.m. Wednesday, June 26, in the City Council Chambers at 35 Cajon St. All are welcome and there is no cost to attend. Spanish translation will be available both at the meeting and online.

      Questions may be emailed in advance or during the meeting to Lt. Travis Martinez at tmartinez@redlandspolice.org, to Chief Frazier at jfrazier@confire.org or through either department’s Facebook page.

      Redlands Police and Fire Department press releases and other information are available on the department Facebook pages at www.facebook.com/redlandspolice or www.facebook.com/redlandsfiredepartment and on the City website at www.CityofRedlands.org

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, June 26th
    • End time: 08:30pm

    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Thursday, June 27th

  1. Market Night
    • Start time: 06:00pm
    • End date: Thursday, June 27th
    • End time: 09:00pm

    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Saturday, June 29th

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, June 29th
    • End time: 11:00am

    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  2. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, June 29th
    • End time: 12:30pm

    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

    • View this event in Google Calendar
  3. Food Truck Festival and Brewfest
    • Start time: 11:00am
    • End date: Saturday, June 29th
    • End time: 12:00pm

    • June is Jumpin' Event
      Downtown Redlands is the place to be when the food trucks come rolling in! You can find them in the municipal parking lot on Redlands Blvd at the former mall site. Don't miss this great foodie event and be sure to swing by the beer garden featuring Hangar 24 and State Street Winery!

      For more information call 909-798-7629

    • View this event in Google Calendar

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