Departments

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Custody Specialists
Field Training Program
Frequently Asked Questions
Community Service Officers
Parking Control Officers
Volunteers

 

                         PATROL SERVICES BUREAU
                                           1270 W. Park Ave, #C Redlands, CA 92373
                                              (909) 798-7681 • Fax (909) 798-7639

 
                                                          
           Chris Catren, Operations Commander                          Lt. Mike Reiss, Bureau Supervisor    
                          (909) 798-7613                                                   (909) 798-7619

 


The Patrol Services Bureau is comprised of Patrol, Custody, and the Field Training and Evaluation Program. The Patrol Services Bureau is commanded by a lieutenant, who supervises the six patrol teams. Each patrol team is comprised of a sergeant, who serves as the shift Watch Commander, a corporal, who serves as the Field Supervisor, and five officers. Each team has officers trained in specialty areas such as; Crime Scene Technician, Field Training Officer, and Rangemaster.

The uniformed patrol officer is one of the most visible members of the Redlands Police Department. Patrol officers provide twenty four hour a day service to the community, responding to a variety of emergency and non-emergency calls for service, conducting targeted patrols, and enforcing traffic laws.

Patrol officers work a 12 1/2 hour day, three days per week, plus one 10 hour day each month. Officers are deployed using a data driven strategy that seeks to put officers in areas experiencing elevated levels of crime and disorder. In addition to handling calls for service, officers are given opportunities to make contact with business owners and the community on a more personal level. This serves to keep the officer in touch with the needs and expectations of the citizens and provides a climate for problem identification and resolution.

 

CUSTODY
Business (909) 798-7651

The Department operates a temporary lockup facility and contracts custody services to a private vendor. This contract provides a civilian custody officer to assist with the booking and transport of prisoners at a significantly lower cost compared to the provision of these services by patrol officers. The use of private custody officers also helps to ensure that our patrol resources remain in the City providing service to the community rather than transporting prisoners to jail facilities throughout the county. 

The Custody Specialists who work at the Redlands Police Department are trained in Federal and State laws and department policies dealing with jail facilities and prisoner security. They also receive training in First Aid, C.P.R. and other areas critical to their assignment. The Custody Specialists take great pride in their work and have proven themselves to be an extremely valuable asset to the department.

 

FIELD TRAINING AND EVALUATION PROGRAM

The Redlands Police Department has a comprehensive 24 week Field Training and Evaluation Program. Trainee officers receive 22 weeks of structured training under the constant supervision of a certified Field Training Officer, then participate in a two week "ghost" phase, where they receive their final evaluations and are certified to work alone. The Field Training and Evaluation Program consists of, but is not limited to; department orientation, officer safety, use of force, report writing, "high risk" traffic stops, accident investigation, traffic enforcement and community oriented policing. Each new police officer, whether a recent graduate of the police academy or a lateral transfer, must successfully complete the field training program.

The Field Training and Evaluation Program is coordinated by a sergeant who oversees the 14 police officers who are certified as Field Training Officers (F.T.O.). The officers chosen to fill this role have been selected because they have displayed a mastery of police practices and a desire to teach. They receive specialized training in the area of adult learning and use that information to ensure that new officers have all the tools they need to succeed as solo police officers.

 

FREQUENTLY ASKED QUESTIONS

 

When should I call 911?

The emergency 911 system should be used to report emergency situations that are in progress or just occurred, such as traffic collisions, fires, medical problems and crimes. To report incidents that are not life threatening or do not require the immediate response of emergency personnel, calls should be made to the business line at (909) 798-7681.

Why should I report minor thefts, vandalism or losses my insurance company won't cover?

Whenever you are the victim of a crime you should report it so that the activity can be tracked and potential crime trends noted. By doing this you may alert the department to a problem we were not aware of and save other members of the community similar losses. If you choose to report an incident with no suspect information, the Department’s online reporting system allows you to do so at your convenience without leaving your home or work. For more information, click here: here

I wish to report a minor incident, but don't want to trouble an officer with responding to my home or business. What can I do?

You can stop at the main police building to file a report. In many instances the required information can be gathered over the telephone to complete any needed report, which is a time saver for all involved. You may also file an online report here.

Can I report my peace being disturbed even though it is not after 10 p.m.?

Yes. While the common rule of thumb suggests that you can only report loud noises, music and similar disturbances if they occur after 10 p.m., these incidents can and should be reported at any time of the day or night when your personal peace is disturbed by the activity.

I'm going to be away from my home or business for a period of time, can I arrange for extra patrol?

Yes. To make a request for extra patrol of your home or business call the business line at (909) 798-7681 and ask for a Vacation House Check. The dispatcher will obtain the needed information and forward the request to the patrol officers working the area and also to the Civilian Volunteer Patrol for periodic checks of the property. You may also file your request online at your convenience (recommended)  here.

Click here to see the complete list of Police Department Information, Divisions, and Services

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Upcoming

Yesterday

  1. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, July 30th
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Today

  1. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, July 31st
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  2. Market Night
    • Start time: 06:00pm
    • End date: Thursday, July 31st
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Tomorrow

  1. City Hall Closed
    • Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.

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Saturday, August 2nd

  1. Celebration of Healthy Living - Saturday Morning Farmers' Market
    • Start time: 08:00am
    • End date: Saturday, August 2nd
    • End time: 12:00pm
    • To kick off the City's new SNAP/EBT electronic benefits capability at the Saturday Morning Farmers' Market and as part of the City’s Healthy Redlands initiative, the City of Redlands is sponsoring a Celebration of Healthy Living at the Saturday Morning Farmers' Market in Ed Hales Park from 8 a.m. to noon Saturday, Aug. 2.

      This free event will include composting with worms, gardening and water conservation demonstrations; cooking demonstrations; information on healthy nutrition, physical activity, and health care programs; as well as free face-painting for kids, games and prizes. The Saturday Farmers' Market is located in the City parking lot adjacent to Ed Hales Park south of Redlands Boulevard between Fifth and Sixth streets.

      Presentations on the stage at Ed Hales Park will include:

      Zumba Fitness for Adults at 8:45 a.m.
      Zumba Fitness for Youth at 9:30 a.m.
      Tai Chi at 10:15 a.m.
      Tumbling for Fun at 11 a.m.

      Free shuttle service will be available every 30 minutes from the Redlands Community Center at 111 W. Lugonia Ave. to the Farmers Market.

      Additional participants and presenters include:

      The Cooking Block - Cooking Classes and C.E.N.T.E.R. Management Program
      UCCE Master Gardener Demonstrations - Container Herb Gardening and Vermi-composting (composting with worms!)
      San Bernardino Master Food Preservers
      Molina Health Care - Managing Your Health Care Needs
      YMCA of the East Valley - Youth Development and Healthy Living Programs
      Redlands Community Hospital - Health Education Programs
      Building A Generation - Family Resource Center
      Social Action Community Health Services - Low Cost Health Care Programs
      IEHP - Super Hero Nutricia Fighting Childhood Obesity!
      County of San Bernardino - Children & Family Services Programs
      City of Redlands - Water Efficient Gardening
      County of San Bernardino - Nutrition Programs
      County of San Bernardino - Transitional Assistance Department-SNAP/EBT
      City of Redlands - Saturday Morning Farmers’ Market
      County of San Bernardino - Women, Infants and Children (WIC) Program

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  2. Household Hazardous Waste Collection site
    • Start time: 09:30am
    • End date: Saturday, August 2nd
    • End time: 12:30pm
    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

      The site does not accept business waste, radioactive wastes, medical waste, explosives, reactives, or asbestos.

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  3. Spanish Story Time
    • Start time: 10:15am
    • End date: Saturday, August 2nd
    • End time: 10:45am
    • Join us in the story corner of the Young Readers' Room and enjoy stories and songs in Spanish!

    • View this event in Google Calendar

Monday, August 4th

  1. Environmental Review Committee
  2. Tango classes
    • Start time: 06:45pm
    • End date: Monday, August 4th
    • End time: 08:00pm
    • Tango Classes to begin at the Redlands Community Center

      Come and enjoy tango lessons in a comfortable and fun setting. Tango lessons will be taught on Mondays beginning Aug. 4 through Aug. 25. Class runs from 6:45 to 8 p.m. Registration fee is $8 per person; partners are not required.

      Space is limited, so sign up today at the Redlands Community Center or online at www.cityofredlands.org/recreation/classes. For more information, please call Joe Sidor at (909) 792-6076.

      All classes are held at the Redlands Community Center multipurpose room. The Redlands Community Center is located at 111 W. Lugonia Ave. For more information, please call the Redlands Community Center at (909) 798-7572.

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Tuesday, August 5th

  1. Summer Reading Program #7
    • Start time: 01:00pm
    • End date: Tuesday, August 5th
    • End time: 02:00pm
    • Our final act of the summer will be One World, One Rhythm. Join us in the Contemporary Club for a musical adventure with these great musicians.

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  2. Summer Reading Program Finale
    • Start time: 02:00pm
    • End date: Tuesday, August 5th
    • End time: 03:00pm
    • The In-N-Out Food Truck will be here for our Grand Finale to serve lunch to all of our Summer Reading participants. This will be a first come, first serve event. There will be a grilled cheese sandwich option for those who are vegetarians.

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  3. City Council Closed Session Meeting
    • Start time: 05:00pm
    • End date: Tuesday, August 5th
    • End time: 06:00pm
    • Agenda available to view at http://cityofredlands.org/councilvideo

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  4. Chinese Story Time
    • Start time: 05:45pm
    • End date: Tuesday, August 5th
    • End time: 06:15pm
    • Join us in the Story corner of the Young Readers' Room for Chinese/Mandarin songs and stories.

    • View this event in Google Calendar
  5. City Council Meeting
    • Start time: 06:00pm
    • End date: Tuesday, August 5th
    • End time: 08:00pm
    • Agenda available to view at http://cityofredlands.org/councilvideo

    • View this event in Google Calendar

Wednesday, August 6th

  1. Preschool Story Time
    • Start time: 10:15am
    • End date: Wednesday, August 6th
    • End time: 10:45am
    • Come join in the fun of stories and songs and meet new friends! Join us in the Assembly Room each Wednesday morning at 10:15 a.m.

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, August 6th
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Thursday, August 7th

  1. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, August 7th
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  2. Historic and Scenic Preservation Commission
  3. Market Night
    • Start time: 06:00pm
    • End date: Thursday, August 7th
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Friday, August 8th

  1. Guan Fei art exhibition
    • Start time: 01:00pm
    • End date: Friday, August 8th
    • End time: 05:00pm
    • The A. K. Smiley Public Library, in cooperation with the California Center for Culture and Arts, will host a three-day exhibition of paintings by renowned artist Guan Fei from 1 to 5 p.m. Aug. 8-10.

      Born in Qingdao, China, Guan Fei began his artistic studies at the School of Arts and Crafts in Qingdao. In 2011, Guan graduated from the prestigious Central Academy of Fine Arts in Beijing, China.

      Although he has had several exhibitions in China, this will be his first in the United States. In 2013, Guan spent several months in Redlands, developing a deep admiration for the community. During his visit he was inspired to paint a beautiful new series of landscapes and building portraits entitled Redlands: Southern California's Village of Orange Groves. Twenty of these works will be featured at the Smiley Library’s exhibit.

      Through a translator Guan stated that the exhibit is an expression of the love he has developed for Redlands. “The theme of the exhibit is ‘Smile and Embrace.’ The name Smiley is so similar to smile, and the community has embraced me and I desire to return that affection.”

      "Guan Fei’s passion for our town is readily apparent in his work," commented Library Director Don McCue. "I'm certain our patrons will enjoy his depictions of some of Redlands’ landmark buildings and impressive landscapes".

      The A.K. Smiley Public Library is located at 125 W. Vine St. in Redlands. For further information please consult the library's website www.akspl.org or call 909-798-7565.

    • View this event in Google Calendar

Saturday, August 9th

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, August 9th
    • End time: 11:00am
    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  2. Household Hazardous Waste Collection site
    • Start time: 09:30am
    • End date: Saturday, August 9th
    • End time: 12:30pm
    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

      The site does not accept business waste, radioactive wastes, medical waste, explosives, reactives, or asbestos.

    • View this event in Google Calendar
  3. Spanish Story Time
    • Start time: 10:15am
    • End date: Saturday, August 9th
    • End time: 10:45am
    • Join us in the story corner of the Young Readers' Room and enjoy stories and songs in Spanish!

    • View this event in Google Calendar
  4. Guan Fei art exhibition
    • Start time: 01:00pm
    • End date: Saturday, August 9th
    • End time: 05:00pm
    • The A. K. Smiley Public Library, in cooperation with the California Center for Culture and Arts, will host a three-day exhibition of paintings by renowned artist Guan Fei from 1 to 5 p.m. Aug. 8-10.

      Born in Qingdao, China, Guan Fei began his artistic studies at the School of Arts and Crafts in Qingdao. In 2011, Guan graduated from the prestigious Central Academy of Fine Arts in Beijing, China.

      Although he has had several exhibitions in China, this will be his first in the United States. In 2013, Guan spent several months in Redlands, developing a deep admiration for the community. During his visit he was inspired to paint a beautiful new series of landscapes and building portraits entitled Redlands: Southern California's Village of Orange Groves. Twenty of these works will be featured at the Smiley Library’s exhibit.

      Through a translator Guan stated that the exhibit is an expression of the love he has developed for Redlands. “The theme of the exhibit is ‘Smile and Embrace.’ The name Smiley is so similar to smile, and the community has embraced me and I desire to return that affection.”

      "Guan Fei’s passion for our town is readily apparent in his work," commented Library Director Don McCue. "I'm certain our patrons will enjoy his depictions of some of Redlands’ landmark buildings and impressive landscapes".

      The A.K. Smiley Public Library is located at 125 W. Vine St. in Redlands. For further information please consult the library's website www.akspl.org or call 909-798-7565.

    • View this event in Google Calendar

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