Most Redlands City Hall administrative offices will be closed beginning Monday, Dec. 23, through Friday, Jan. 3. Essential city services, including public safety, code enforcement, water and wastewater utility services and solid waste collection will be in full operation. Police and Fire operations will be available as usual.

The city manager, assistant city managers, department directors, city attorney, public information officer and other executive staff will continue to monitor operations, provide appropriate staff direction and respond to emails and messages as necessary.

City offices, including City Hall, will close at the end of business on Thursday, Dec. 19, and reopen on Monday, Jan. 6. The Eddie and Gloria Flores Senior Center and the Joslyn Senior Center will operate during regular business hours on Friday, Dec. 20. The Gonzales Community Center will also be open during regular business hours on Friday, Dec. 20, and Saturday, Dec. 21. Pickleball courts at the Flores Senior Center will remain open daily from 8 a.m. to 4 p.m., including Christmas Day and New Year’s Day.

The A.K. Smiley Public Library will continue regular hours with the following exceptions: closed Dec. 24-25 and Jan. 1. The library will close at 3 p.m. on Tuesday, Dec. 31.

The Redlands Animal Shelter will remain open except for Christmas and New Year’s Day Dec. 25 and Jan. 1. Shelter office hours will be 10 a.m. to 3 p.m. on Dec. 24 and 10 a.m. to 4 p.m. on Dec. 31. Shelter staff will be available by phone both days beginning at 8 a.m.

Hillside Memorial Park cemetery will remain open for visitors. There will be no office hours or operations the week of Dec. 23-26 and Wednesday, Jan. 1. Normal office hours and operations will resume on Monday Dec. 30.

The Redlands Airport and all City parks will remain open.

The Fire Department’s Community Risk Reduction Division will be available for emergency inspections on Dec. 23 and 30. Please contact the Community Risk Reduction Division via email at fireprevention@cityofredlands.org. All other routine inspection requests will be scheduled in the order they are received beginning Jan. 6.

For after-hours emergency water and/or wastewater service, please contact the Redlands Police Department at (909) 798-7681. To report missed solid waste collection service or for a solid waste related question, please call (909) 798-7529.  Messages will be retrieved daily by 10 a.m.

For any matters pertaining to Redlands Municipal Airport airfield lighting, signage or conditions or issues with the airport vehicle gates, please contact the airport supervisor at (909) 557-8520 or the Facilities and Community Services Department at (909) 798-7655.

There will be no solid waste (trash, green waste or recycling) collection on Wednesday, Dec. 25, or Wednesday, Jan. 1. Collections will be one day later for the rest of the week.

Utility bills can be paid using one of the following payment methods:

• Use the 24/7 kiosk located between Customer Service, suite 15A and Revenue Office, suite 15B
• Make an online payment through your bank (please allow adequate time for payment to arrive by the due date); or
• Make an online payment through InvoiceCloud by calling 1-855-718-1514 or visit redlandscustomerservice.org and click on “Pay Online as Guest.” InvoiceCloud charges a $4.50 service fee per $500 transaction for credit card, ATM/debit payments and $3.95 service fee for ACH/EFT transactions from your checking/savings accounts up to $125,000.
• Deposit payment in night drop box located next to Revenue door, suite 15B
• Mail payments to PO Box 6903, Redlands CA 92375

Building inspections will be available Dec. 23, 26, 27, 30, 31 and Jan. 2. To schedule an inspection, please visit https://veribook.com/lp/CityOfRedlands. 

Inspections for encroachment permits issued by the Development Services Department will be available every weekday between Dec. 20 and Jan. 3, with the exception of Dec. 24-25 and Jan. 1. To schedule an inspection, please call (909) 798-7597, Ext. 2, the day before the inspection is needed and leave your inspection request. Leave a message with your name, address or location, permit number, type of inspection needed along with a phone number where you can be reached. Alternatively, please visit https://www.cityofredlands.org/muedinsp and complete the “Request an Inspection Form.”