Please be advised that the Customer Service office and phones will be closed for lunch on Thursday, October 10, 2024, between 11 am -12 pm. Both office and phone lines will re-open promptly at 12 pm.
Customer Service and the One Stop Permit Center lobby are open to the public 8:00 am – 4:30 pm, and the Customer Service Call Center hours are 8:00 am – 5:00 pm, both are open Monday through Friday, with the office/phones closed alternating Fridays. During peak times, you may experience a longer than normal wait time. We thank you for your patience and look forward to serving you.
DID YOU KNOW you may be able to get answers to your inquiries by accessing your city of Redlands utility account through Redconnect? Redconnect provides 24/7 access to your utility account. To enroll in this “free” service, please go to myredconnectaccount.org and click on “create new account”.
Utility Bill Assistance Program
The City’s Utility Bill Assistance Program provides a $25 credit towards your bi-monthly utility bill, per calendar year, for eligible customers and must be renewed each year. Please note that this benefit is not retro-active and will only be approved for the first 1,000 eligible customers to submit their application with verification of eligibility. Eligibility requirements include but are not limited to:
-Being a Water utility account holder in the City of Redlands
-Household income is below $65,880 OR is enrolled and receives one or more of the following benefits (must attach verification of eligibility):
- Children’s Health Insurance Program (CHIP)
- Childcare Subsidies through the Child Care and Development Fund (CCDF) Program
- Medicaid
- Temporary Assistance for Needy Families (TANF)
- Supplemental Nutrition Assistance Program (SNAP)
- Free and Reduced-Price Lunch (NSLP) and/or School Breakfast (SBP) programs
- Medicare Part D Low-income Subsidies
- Supplemental Security Income (SSI)
- Head Start and/or Early Head Start
- Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
- Section 8 Vouchers
- Low-income Home Energy Assistance Program (LIHEAP)
- Pell Grants
- Southern California Edison’s California Alternate Rates for Energy (CARE) of Family Electric Rate Assistance (FERA) program
For further information please contact Customer Service at 909-798-7516
Complete and Submit Form Online: UTILITY BILL ASSISTANCE PROGRAM APPLICATION
Important Phone Numbers and Addresses
Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: mudcustomerservice@cityofredlands.org
Redconnect Account: myredconnectaccount.org
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373
Our Water is Safe
Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.
Division Purpose
The primary purpose of the Customer Service Division is to provide accurate and timely billing for water, wastewater, solid waste, street cleaning and household hazardous waste services. In addition to providing billing services, the Customer Service Division is a cross-functional team that provides assistance to customers for information on their utility bill, such as: various services billed, water usage, sewer usage, refuse service–including missed trash collections, proper disposal of household hazardous waste, recycling opportunities, water conservation and restrictions, automated payment programs and assistance with enrollment in RedConnect, a “free” online service that provides account information 24/7.
