The City’s Risk Management Division is committed to thoroughly investigating and responding to claims filed against the City for allegations of misconduct, negligence, or wrongdoing. To file a claim against the City, please review the instructions below, and provide the requested evidence and forms to the City Clerk’s office to begin the process.

Claim Forms

Claim Forms are available online by clicking this link: CLAIM FORM

Please include with the claim form any photos, police reports, receipts, invoices, statements, or other evidence that you would like considered with your claim. If you would like to submit this information digitally AFTER you have submitted a claim to the City Clerk, you may contact the Risk Management Division at (909)798-7514. 

If your claim results in damages, the City requires that you provide 2 estimates from 2 separate vendors that are not associated with one another. All evidence will be reviewed with the claim, with requests for additional information being made as necessary by the Risk Management Division. 

Failure to complete all sections of the claim could delay the processing of the claim and could result in the return or denial of the claim. Claimants will be notified in writing of the outcome of the claim request.

Where to Submit Completed Claim Forms

Claims must be mailed or hand delivered to the City Clerk’s office: 35 Cajon Street, Suite 4 Redlands, CA 92373.

Faxed or emailed claim submissions will not be accepted.

Overview of the Claims Process

Once a claim has been received by the City Clerk, it is given to the Risk Management Division to manage and respond to. From there, notices are sent to the respective City Departments to investigate. The Risk Management Division attempts to respond to claims within 45 days. Depending on the nature of the claim, this may take more or less time. If you have not received a response from the City within 45 days, you have the option of treating your claim as being rejected and file for appropriate action with the Court relevant to the damages you are seeking recovery for.

The results of this investigation will be provided to the City Attorney for review, and after some discussion, a determination will be made as to if the City has decided to accept or reject the claim based on a review of the facts, and the applicable government codes and regulations related to the matter. If rejected, notice will be provided by U.S. Mail with information about the applicable Government Codes which will advise how to proceed. You may wish to speak to an attorney to consider your options and the strength of your evidence in relation to the standard of proof for which the matter will appear, should you choose to file suit. If the claim is accepted then a member of the Risk Management Division will attempt to contact you an advise you of the remaining steps in the process.

Please contact the Risk Management Division if you should have any inquiries or questions as to your claim’s status.

Address of the City Clerk:

35 Cajon Street, Suite 4
Redlands, CA 92373

If you should have any questions, please call (909) 798-7514.