The City’s Risk Management Division is committed to thoroughly
investigating and responding to claims filed against the City for
allegations of misconduct, negligence, or wrongdoing. To file a
claim against the City, please review the instructions below, and
provide the requested evidence and forms to the City Clerk’s
office to begin the process.
Claim Forms
Where to Submit Completed Claim Forms
Overview of the Claims Process
Claim Forms
Claim Forms are available online by clicking this
link: CLAIM FORM
Please include with the claim form any photos, police reports,
receipts, invoices, statements, or other evidence that you would
like considered with your claim. If you would like to submit this
information digitally AFTER you have submitted a claim
to the City Clerk, you may contact the Risk Management Division
at (909)798-7514.
If your claim results in damages, the City requires that you
provide 2 estimates from 2 separate vendors that are not
associated with one another. All evidence will be reviewed with
the claim, with requests for additional information being made as
necessary by the Risk Management Division.
Failure to complete all sections of the claim could delay the
processing of the claim and could result in the return or denial
of the claim. Claimants will be notified in writing of the
outcome of the claim request.
Where to Submit Completed Claim Forms
Claims must be mailed or hand delivered to the City Clerk’s
office: 35 Cajon Street, Suite 4 Redlands, CA 92373.
Faxed or emailed claim submissions will not be accepted.
Overview of the Claims Process
Once a claim has been received by the City Clerk, it is given to
the Risk Management Division to manage and respond to. From
there, notices are sent to the respective City Departments to
investigate. The Risk Management Division attempts to respond to
claims within 45 days. Depending on the nature of the claim, this
may take more or less time. If you have not received a response
from the City within 45 days, you have the option of treating
your claim as being rejected and file for appropriate action with
the Court relevant to the damages you are seeking recovery for.
The results of this investigation will be provided to the City
Attorney for review, and after some discussion, a determination
will be made as to if the City has decided to accept or reject
the claim based on a review of the facts, and the applicable
government codes and regulations related to the matter. If
rejected, notice will be provided by U.S. Mail with information
about the applicable Government Codes which will advise how to
proceed. You may wish to speak to an attorney to consider your
options and the strength of your evidence in relation to the
standard of proof for which the matter will appear, should you
choose to file suit. If the claim is accepted then a member of
the Risk Management Division will attempt to contact you an
advise you of the remaining steps in the process.
Please contact the Risk Management Division if you should have
any inquiries or questions as to your claim’s status.
Address of the City Clerk:
35 Cajon Street, Suite 4
Redlands, CA 92373
If you should have any questions, please call (909) 798-7514.
