IMPORTANT UPDATE REGARDING RECORDS UNIT HOURS:
Due to staffing vacancies in our Records Unit, effective
February 17, 2025, Records lobby hours will be reduced to Mondays
and Thursdays from 12:00 p.m. – 4:00 p.m. While staff will
continue working during our regular business hours, in-person
service at the front counter will be available only during these
times. This adjustment will allow our staff the necessary
time to process internal paperwork as legally required and handle
requests from the public and other agencies.
We will continually assess this reduction in public hours
and hope to resume normal hours as soon as staffing allows.
Phones will continue to be answered during regular business
hours, and emails will be addressed in the order
received.
For assistance, please contact us at (909) 798-7614 or by
email at reportrequest@redlandspolice.org.
All emergency services are available 24/7, and as always,
residents should dial 911 to report emergencies or (909) 798-7681
ext. 1 to speak to a member of the department regarding
non-emergencies. Telephones with direct lines are located
in front of the RPD Station (1270 W. Park Avenue) and
Administrative Offices (30 Cajon Street). Online reporting
should also be utilized when applicable.
Requests for copies of reports can be also submitted via
email by emailing the request along with a copy of the
requester’s identification to
reportrequest@redlandspolice.org. Records Specialists will
respond to email inquiries as they are
received. (The digital report acquisition
process offers residents the added convenience of submitting a
request for a report at any time from the comfort of their home
or other computer, as they are no longer limited to submitting
in-person requests during normal business hours at the Redlands
Police Department Records Unit.) The Records Unit
can be reached by phone at (909) 798-7614. Telephones are
answered from 10:00 a.m. — 4:00 p.m. Monday through Thursday.
The Records Section serves as clerical support to all members of
the Police Department and is responsible for customer service at
the main facility front counter.
